Mystery Shopping Exercise for Glasgow City Council Financial Services (703kb)
This is a extensive report on an exercise carried out between January and March 2008, where GAP members visited Housing Benefit and Council Tax Offices in Glasgow - the main city centre office and three of the eight area offices.

Report on Mystery Shopping of Social Work Offices (1007kb)
This is a short report on an exercise carried out in April 2007, where GAP members visited 16 Social Work Offices in Glasgow as Mystery Shoppers