What is an Access Issue?

• At your building society branch office there is a sign saying that an induction loop is available but no-one knows how to work it.
• A public body advertises that information is available in alternative formats but when you phone them up for a taped version they cannot provide you with one.
• You know that there are more accessible buses on your route, but the journey from your house to the bus-stop is nearly impossible due to high pavements and street furniture.
• Although your local cinema is ramped throughout, with low counters and more than one accessible toilet, you cannot open the heavy doors to get into the cinema itself

In short, if you are not able to make a journey to a service and then use that service without serious disruption to yourself then you are encountering access issues.